Face-to-face Friday!Posted: September 26, 2014
The most efficient and effective method of conveying information to and within a development team is face-to-face conversation.
— from Agile Manifesto Principles
[Treat] collaboration as an end as well as a means, creating greater opportunity for interactions of higher quality.
— from Kanban from the Inside
I’m embarking on a personal quest to improve communication around my organization, starting with me. In particular, I’m pledging to intentionally interact with people as close to face-to-face as possible every Friday. I’m calling it Face-to-Face Fridays.
It’s not going to be easy. The lazybones in me is happy to zip off an email (five sentences or less, of course) or even post a rejoinder on Slack. And it’s unrealistic to meet face-to-face with a customer or colleague who’s physically not in the office today. But I’m using the following hierarchy of communication to guide my decisions, in descending order of preference:
- Face-to-face in person: The person is working today and physically in the office, even if it’s a different floor or building.
- Live video chat: The person is working today but not physically in the office and the communication is more than a quick answer or request.
- Live phone call: The person is working today but not physically in the office and the communication is more than a quick answer or request, and the person can’t use video.
- Slack/instant-message: The person is working today but not physically in the office and the communication is a quick answer or request.
- Comment in visual-management tool: If the person is unavailable now, can it wait until the next standup meeting or when the person returns?
- Email: Only if the person on vacation or otherwise out of the office today.
Who wants to join me?